All products come from our Australian distributor after going through a rigorous 72-point testing procedure (Click to learn more). Refurbished products may be unused customer returns that are essentially “new” items, or they may be defective products that were returned under warranty and resold by the manufacturer after repairing the defects and ensuring proper function.

We have a rigorous testing procedure in place to ensure each device passed for sale has a battery capacity that meets manufacturer specifications.

We do not categorise our devices by battery capacity as they are categorised by cosmetic grading. But rest assure, our devices are 100% functional.

Please note, depending on the output of a refurbished devices battery duration, it is also covered under our warranty policy provided the device undergoes a physical assessment.

All of our devices are securely packaged in a custom white box and accompanied with all of its compatible accessories including: Charging-cord, adapter, sim pin etc.

We assign condition grading on all of our products from devices with visible marks to devices in pristine condition. All grading conditions are priced accordingly and undergo a rigorous 72-point inspection process in which the product is approved, polished and reset to factory settings.

The manufacturer/ supplier will assess the product and make any repairs that are deemed necessary. The product will then be cleaned up, reset to factory settings and packaged for resale. In many cases, you’ll receive a device that is as good as new. You can also expect it to work every bit as well and last as long as a brand new product.

We stock the latest refurbished smartphones, tablets, computers, audio and accessories. Every device shipped from our Sydney based warehouse undergoes a rigorous 72-point inspection process. This thorough testing procedure is carried out by our highly trained professionals and includes all internal and external functions including; buttons, battery, interface, connectivity and a whole lot more.

Our devices are then cosmetically graded, delivering reliable, dependable and completely data wiped devices, backed with our incredible warranty policy to give our customers peace of mind when shopping with us. We understand that there is a lot of misleading information out there and because of this, we have worked hard to simplify and include as much information about our products throughout our store.

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we’ll make sure to let you know when you will be able to order it again.

If you would like to speak with our friendly team, please fill out our contact us form online at any time. Our support team is available Monday to Friday: 8am-5pm – Saturday to Sunday: 10am-5pm (excluding public holidays).

Coupons/ codes will need to be applied while going through the checkout process.

When checking out, you will see the items in your cart on the right hand side of the screen along with a box to apply your discount code. If you’re using a mobile device, this will be visible under the payment tab. Once your code has been applied, the total amount will update automatically, and you will be able to finalise your payment.

Please ensure your code is applied correctly prior to making a payment as we’re not able to apply it against a paid order.

Certainly, your tax invoice will be emailed to you upon request, along with your tracking number, once your order has been dispatched. If you require a more detailed invoice than the one provided to you, please contact our support team.

Yes, please contact our support team and we can update your details in our system. Please note, this is only applicable to a specific order, not your account. If your order has already been dispatched, the details linked to your delivery cannot be updated.

For security purposes, we can only ship to the address provided at checkout. Therefore, it is important that the correct and properly formatted shipping address be used at the time of checkout.

If you have mistakingly provided the incorrect address, please contact the courier service provided on the tracking information email.

Please note, courier services such as Australia Post are unable to intercept any items that are not being delivered to a physical address (e.g PO Box, Parcel Locker).

Payments are usually processed on the spot. In some cases, we may place a payment under review as a fraud prevention measure. Payment reviews places usually take 24-72 hours to resolve.

If your payment is pending and/or you have not received an order confirmation email, please contact your payment institution for further information.

Please note, due to privacy guidelines, we are not able to contact them on your behalf.

Oh no! Hopefully this doesn’t happen but in the case that it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!

If the item has been marked delivered and it’s only been one day, sit tight! Sometimes the carrier scans it before it gets to you. Keep an eye out for the next few hours! If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier for further investigation.

If there is no conclusion after two weeks, please let us know and we’ll look into replacing or crediting you for your order. If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at the address upon delivery within the projected shipping timeline.

We typically ship in 1-2 business days (Mon-Fri). And you’ll receive your order in 2-5 business days (Mon-Fri) depending if the order has been process for standard or express shipping. Please know that we are doing our best so we can get orders out promptly.

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

Please note, we do not accept change of mind returns when shipping item(s) overseas.

When your order ships, you’ll receive a separate email providing you with a tracking ID number to track your order. Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and clock on the order to see the status of your shipment.

Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it’s not moving, chances are it’s on its way!

We want you to be thrilled with your purchase and come back for more! However, if you’re unhappy for any reason, please fill out our contact us form to initiate a return or exchange within 14 days of delivery.

Please be advised that we do not accept items that have been tampered with or in unsalable condition.

For further information regarding warranty and returns, please visit our returns policy page.

If your item doesn’t fit your expectations or you have ordered the wrong colour or style, you will be able to exchange it within 14 days from the date of purchase. To be eligible, items must be unworn, undamaged, unmarked and in its original packaging.